Important Message to our valued Customers

We apologize for the inconvenience, however, in an effort to protect our customers and colleagues from unnecessary social interaction due to the Covid-19 pandemic, we have made arrangements for our Customer Service Centre currently located at 100 Mural Street, Suite 201, Richmond Hill, Ontario, to work remotely. This will not cause any disruptions of service and is effective as of Monday, March 23, 2020, until further notice.

During these uncertain times, it’s understandable you may have concerns about your RESP. Rest assure we continue to closely monitor the investment performance of our Plans to ensure your savings are managed with the same conservative investment strategy.

We continue to be available by phone and email (Mon-Fri, 8:30 a.m. – 7:00 p.m.), and you can expect the same exceptional service, as always; however, due to higher than normal volumes in our customer service centre, you may experience a delay in our response to you. We appreciate your patience, and we are working hard to respond to you as quickly as possible.

All services provided at our Head Office can be performed through our secure website.

If you have not already done so. It is also a great opportunity to create a web account and register for paperless communications. It only takes a few minutes to set up. Please click here to create an account.

You may continue to mail payments to our mailing address:

100 Mural Street, Suite 201, Richmond Hill, ON  L4B 1J3

If you wish to request the payments to be paid via Electronic Funds Transfer (EFT) please send written instructions and void cheque in order to have the funds withdrawn from your account via fax at 416.741.8987 or email to Please note that emailing personal information is not recommended as email is not a secure method of delivery.

Welcome to My Account

Where you can access your Registered Education Savings Plan (RESP) account information.

  • check updated and current values of your plans.
  • view the latest financial statements and transactions.
  • view all government grants, bonds, and any additional income being added to your plan.
  • apply for Educational Assistance Payments (EAP) with our online process.
  • edit and update your account information.
  • go green! By going paperless, you will be doing your part in conserving our environment.
  • For information on how to read your 2020 Statement of Account and Frequently Asked Questions. Click to view details

  • Are you facing financial hardship due to the COVID-19 Pandemic? Log into MyAccount or register for MyAccount, for information as to how we can help.


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